Reservations Specialist

Fraser, MI
Full Time
Operations
Mid Level

Reservations Specialist – Full Time - Immediate Hiring

Drivergent Transportation is a Metro Detroit school transportation company looking for motivated, customer-focused individuals who want to join our team in transporting students and customers.

As a Reservations Specialist for Drivergent Transportation, you will work with our management team to assist our clients transportation needs, and help shape and drive our continued growth strategy and meet/exceed customer service expectations.

General Responsibilities

  • Assist customers in making reservations, including the quoting and booking the transportation
  • Provide excellent customer service by being timely with the quote and associated follow-ups
  • Collaborate with other departments to ensure a great customer experience
  • Process reservations and make any necessary modifications
  • Map out and work with dispatch department to ensure accurate and efficient allocation of resources
  • Handle customer inquiries/concerns with professionalism and empathy
  • Assist with post trip processes, including customer follow-up and invoicing
Required Education & Experience
  • Minimum 2 years customer service experience.
  • Reservation handling experience a plus
  • High School Diploma or equivalent
  • Some college a plus
Required Skills, Knowledge & Abilities
  • High proficiency in using computers and programs such as Chrome, Microsoft Excel and Word, Outlook, and Google Earth
  • Experience using QuickBooks
  • Excellent listening and communication skills
  • Ability to multi-task in a fast-paced environment
  • Ability to work independently or with a team, manage ambiguity and ask for guidance when necessary
  • Excellent customer service skills are required, both written and verbal
Location
  • Headquarters (Fraser, MI)

Compensation & Benefits
  • $18 - $23 per hour, based on experience
  • Full-Time
  • Paid Time Off (PTO)
  • Health Benefits – after 90 days
    • Medical, Dental and Vision
    • Aflac Supplemental
  • 401k with company-match
Schedule:
  • 8 hour shift M-F, with some overtime as needed
  • Weekend support as needed


We are an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, national origin, race, color, disability, religious beliefs, or sexual orientation.

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